ConnectED: Navigating Conflict in a Learning Community.

  • Thursday, March 19, 2026
  • 12:00 PM - 1:00 PM
  • Virtual


ArSAA ConnectED is a virtual professional development initiative offering monthly webinars designed specifically for student affairs professionals. Each session covers key topics in student affairs and essential professional skills, providing practical strategies, insights, and tools to support growth and effectiveness in the field. ConnectED creates an opportunity for professionals to learn, engage, and connect with peers across the region, fostering a dynamic community of practice while staying up-to-date on emerging trends and best practices in student affairs.

Navigating Conflict in a Learning Community.

In an age of digital isolation and hyper-division, many students and emerging professionals are unprepared for civil discourse and unmet expectations. This session helps participants develop strategies to guide constructive conflict, foster communication, empathy, and critical thinking, and model effective engagement. It equips educators and professionals to support students and colleagues in building resilience, collaboration, and respectful, supportive learning and work environments.

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Learning Outcomes:

  1. Identify and describe the five conflict-management modes within the Thomas-Kilmann Conflict Mode Instrument (TKI) framework.
  2. Analyze personal conflict-handling preferences by interpreting TKI assessment results and reflecting on how these styles influence interactions with students and colleagues.
  3. Apply appropriate conflict-resolution strategies through role-play and case scenarios to manage student and professional conflicts ethically, effectively, and collaboratively.

Speaker(s):

Zackery Tucker serves as the Dean of Students at Arkansas State University-Beebe, where he focuses on student and community development. He is also the Secretary of the Arkansas Student Affairs Association (ArSAA). Tucker is known for his advocacy, communication skills, and commitment to community & leadership development. In 2025, he helped launch Student-Centered, the official podcast of ArSAA, to serve as an engaging professional development resource for student development professionals across the state. Tucker serves as the inaugural host of the ArSAA's Student=Centered podcast.


Arkansas Student Affairs Association
PO Box 933
Arkadelphia, AR 71923

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